Description
Allows self-paced, online e-learning, accessible 24/7 on desktop, tablet, and mobile devices. For supervisors, project managers, and anyone who must deal effectively and professionally with employees, subtrades, owners, clients, engineers, and employers.
- Improve your written, oral, and negotiating skills and enhance your conflict resolution skills.
- Define a conflict and identify the stages of conflict.
- Appreciate the importance of communication
- Apply assertiveness techniques to get a point across.
- Deal with difficult people more effectively.
- Recognize what makes an effective negotiator.
- Understand how power can be used or abused in negotiation.
- Determine when to close negotiations.
This course uses interactive elements, scenarios, videos, and quizzes to reinforce learning.
This course has been accredited by the Canadian Construction Association for 2 credits towards Gold Seal Certification.
