Understanding and Resolving Conflict

Understand and Resolving Conflict

Thursday, October 11, 2018 – 9:00 a.m. – 4:30 p.m.

NLCA Office – Classroom, 397 Stavanger Drive, Suite 202

Guest Speaker: Heather Peters, Knightsbridge Robertson Surrette (KBRS)


Conflict is a given. It occurs daily to every person on the planet. However, understanding when and why conflict occurs will help participants lose their fear of conflict and teach them how to solve it.

Through lecture and role play, topics explored are: identify and understand your own conflict management style; learn conflict management strategies and the appropriate use of each strategy; what are the most important qualities one can develop when managing conflict.



NLCA Members Subsidized Rate: $125.00 + hst

NLCA Members Non-Subsidized Rate: $375.00 +hst

MNL Members Rate: $403.75 + hst

Non- Members Rate: $475.00+hst

Gold Seal Credits: 1

Register for this course by clicking here to download the registration form, or by clicking the register link below.



Guest Speaker: Heather Peters, Knightsbridge Robertson Surrette (KBRS)