Learn the factors that influence partnerships and relationships between clients (customers), suppliers and other key stakeholders to promote project success.
In this seminar participants will learn and apply Customer Relationship Management (CRM) and Supplier Relationship Management (SRM) techniques to create and maintain successful partnerships. Individual exercises combined with interactive group discussions and role play will allow participants to apply learnt partnering strategies and techniques.
Participants will gain a comprehensive understanding of the benefits and challenges of actively performing CRM and SRM to strengthen partnerships and promote project success.
- Improve relationships with customers and suppliers
- Learn how to apply Customer Relationship Management (CRM) and Supplier Relationship Management (SRM) techniques.
- Reduce conflicts
- Improve change management procedures
- Create and maintain successful partnerships.
- Improve overall project success
You will receive a certificate of completion. This course can be used towards a credit for the continuing education component of your Gold Seal application.
Cost: $167.67 plus hst for members; $500.00 plus hst for non-members
This course is subsidized by the Canada Job Grant for members of NLCA. The subsidy has been applied to the course cost already. Non-members may register at the full course cost.
This course can qualify for one credit towards the continuing education component of the Gold Seal application.
To register, click the link below, or download the registration form by clicking here.